Project Background

This project was completed for CareerBuilder in the summer of 2017. The purpose of this project was to create a self-service knowledge base of articles for clients who use CareerBuilder’s software.

Software Used

• Microsoft Word
• Snagit
• Salesforce Knowledge

Project Role

For this project I created around 200 support articles for different CareerBuilder software products within a 2 month timeframe.

Work Process

My process to create each article was as follows:

• Translated technical content into clear, concise, easy to follow instructions in a Word document
• Used Snagit to capture software screenshots
• Created an external-facing article in Salesforce Knowledge tagged with the product name and type of article (FAQ, Troubleshooting. etc.)
• Copied/pasted text from Word and uploaded screenshots into Salesforce article
• Published article to knowledge base after review/approval process was complete

Published Samples

Below are samples of the knowledge base articles I’ve created. Click an article to view it live.